|
| Group: |
ab.politics |
[ Post new message ] |
|
|
 |
| Author: |
Hobo |
| Subject: |
Re: Telus Sucks - Digital TV, Phone Service, Internet etc |
| Body: |
Canuck57 wrote:
> "Hobo" <Hobo@nospam.com> wrote in message
> news:BMadncMePpNhYbHVnZ2dnUVZ_hudnZ2d@giganews.com...
>>
>> judgejudy wrote:
>>> Telus is without a doubt the sleaziest and most dishonest company I
>>> have ever dealt with. They change the rates, services service charges
>>> and reduce their quality of service rules to suit their shareholders
>>> and CEO's shares.
>> Bell and the BCE group is right up there with them. In addition, their
>> customer service is pathetic. Unfortunately, I live in a rural area and
>> Bell's lines are protected out here so one can not opt for another
>> supplier. How would you like to have a dial up modem service where you
>> frequently have trouble getting a connection, and when you do connect it
>> is often at 4 or 6k. Occasionally you would be able to connect at 24k. Not
>> only that, but you would often experience line drops, frequently 2 or 3
>> times per hour.
>>> Telus applied to the CRTC to increase its phone rates to its
>>> customers. The CRTC determined that what Telus was doing was
>>> increasing it's profits to its shareholders. The creative thinkers at
>>> Telus decided to get what it wanted through service charges, which the
>>> CRTC does not regulate. For some services the price tripled. Telus
>>> also created additional service charges.
>> Bell, for years, has charged $2.80 extra a month for touch tone phone
>> service - there is no option not to have it.
>>
>>> With regards to Internet services (which the CRTC does not regulate),
>>> Telus changed their ADSL signal at their switching center, which
>>> rendered the modem I bought useless. I had to pay for a new ADSL
>>> modem. The Telus usenet news group service, does not carry as many
>>> newsgroups as you would get from Bell.
>>
>> You are getting more than you'd get from Bell. Bell stopped providing news
>> group service a few years ago right after Rogers did it.
>>
>>
>> In particular, it does not
>>> carry many of the newsgroups from Eastern Canada. It's feed is down
>>> fifty percent of the time. As of mid April 2008, Telus no longer is
>>> carrying the binaries feed in it's news group service. Instead they
>>> refer you to a newsgroup service, which they own to get the service
>>> that you used to get. In any contract, a company would be expected to
>>> live up to those obligations. Not so with Telus.
>> Bell has recently taken to throttling it's entire internet service and
>> changed its download fee structure. It caps how much you can download per
>> month even though you may have their 'unlimited' service. After you exceed
>> your monthly cap they charge you through the nose for the extra you use.
>>
>>> If you are thinking of getting Digital TV with Telus, I strongly
>>> suggest that you think again. Telus is a dishonest company to deal
>>> with. You can expect service charges on top of what you pay and
>>> changes in pricing whenever Telus feels like stuffing the pockets of
>>> it's CEO and board of directors.
>> Nothing new here. Bell has been doing this for years. It's all about
>> profit. Customers are just something they have to put up with.
>
> Heck, you make it sound like if I move to certain parts of Canada I am in
> for the internet dark ages.
Yup, hard to believe in this day and age but that's the way it is for
some of us. When I moved here five years ago it was like going fifteen
years back in time when it came to communications. Dealing with the Bell
companies was just one frustration after another. Heck, when it came to
getting the phone hooked up they told me that there was no way that I
lived where I said I did. I even provided them with the phone number of
the previous owners and they still said the same thing. For two months
they sent my telephone bills to a non-existent address in a community,
in another county, 60 Km from here even though we had provided them with
our proper mailing address. Not having received the bill for two months,
I phoned them to find out what was going on. That's how I found out
where they were sending the bill. They insisted on charging me a late
payment fee, and when I disputed it, they said they had sent me two
notices of payment due - to the wrong address of course. When things got
somewhat heated, they then accused me of not providing them with the
proper information originally. About six months after I was here, the
line went dead. I phoned them from my neighbour's about the problem.
Took three days to get it repaired. They had sent the repair guy to the
other non-existent place they were originally billing to. He finally
phoned my neighbour to find out where we were located and eventually
showed up. The repair guy was very good when he arrived and explained
what had happening. But, the same situation occurred twice more in the
following months - a different repair guy each time.
>
> Do you have an MP you can throttle? Ooops, sorry, they don't represent us
> any more.
>
I can only say, thank goodness for satellite services. I use Star
Choice for tv and their customer service is excellent. For internet I
have had satellite with Xplornet for the past two years. While somewhat
expensive and slow as compared to DSL, their service is good and
reliable. The down part is that they use the Bell feeds from their
ground station and Bell is now throttling their band width as well. I
have also been able to move my long distance service to another provider
but the basic telephone service is locked in by Bell.
>
|
|
|
|
| Topic: |
Telus Sucks - Digital TV, Phone Service, Internet etc |
|
| Message: |
Author |
Date |
|
|
*Message 1* |
Hobo |
Fri, 16 May 2008, 8:45 am |
|